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Kay Jewelers Launches Investigation Into Service Policies After Customer Accuses Company of Stealing Diamonds

Kay Jewelers is launching an internal investigation into diamond servicing practices after an Illinois woman accused the jewelry store of stealing her diamond engagement ring when she took it in to get serviced. 

Requitta Darshae East slammed the jewelry chain in a lengthy Facebook post that has since gone viral with over 1,500 shares, claiming that Kay Jewelers tried to give her the wrong ring and failed to track down her actual one. Since her post, hundreds of other Kay shoppers shared their own similar stories in the comments on Facebook. This isn’t the first time the retailer has faced these allegations: A 2016 Buzzfeed exposé also uncovered a similar case of a woman whose $ 4,299.99 diamond was swapped with a different stone when she brought it in for a repair.

Now, Kay Jewelers’s parent company Signet Jewelers — which also owns Zales, Jared the Galleria of Jewelry, H.Samuel, Piercing Pagoda and more — is working to rectify the situation by launching an internal investigation and working with Darshae East directly to resolve the situation and address her specific concerns.

In an exclusive statement to PEOPLE, a representative for Signet Jewelers said: “We’ve been working diligently on the customer complaint you reported on to understand the underlying concerns. I’m pleased to share that we reached a resolution that has satisfied the customer and we continue to work to resolve other concerns that were posted in connection with her post.”

In an effort to understand the concerns, Signet has launched an internal investigation: “Our goal is to treat all customer concerns with a high level of integrity, seriousness, and care. Once we become aware of a customer complaint, we run it to ground until a resolution has been reached. We are continuously re-evaluating our policies and practices to ensure we are providing the highest levels of service at all points of the repair journey. Like all customer complaints, we have launched an investigation into this particular matter and remain in close contact with the customer in question as we work toward a resolution.” 

As for what the internal investigation entails, a representative said: “The internal investigation retraces every touchpoint of the customer’s jewelry journey. The customer’s jewelry stays within our jewelry Design and Service Centers or, is shipped to the manufacturer that created the item. We have 241 Design & Service Centers internally, with 2,000+ employees are skilled artisans held to our exact standards.”

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Representatives from the company also detailed the servicing process, writing in the statement: “Our policies and procedures ensure that Signet has the right skilled people to do the right skilled work to treat each of our customer’s pieces with care and professionalism.” 

Signet also noted that work is completed at multiple touchpoints: “Virtually all of our work is shipped to and cared for by Signet’s jewelry artisans at our 241 Design and Service Centers, and two Signet manufacturing centers. A small percentage of work is completed by expert Signet-approved manufacturers and specialists. All packages containing customer jewelry are closely tracked and monitored throughout the process by a third-party as part of our chain of custody process.” 

There are also three phases of servicing, they say, (1) take-in to log the details of the piece, (2) inspection upon completion to confirm repairs have been done, and (3) delivery to make sure it satisfies the customer. At that point, the company says it “performs a side-by-side comparison of the original photo to the repair image under a Digital Gemscope, obtains a customer signature expressing 100% satisfaction with the quality of the repair work, and provides a six month guarantee on the repair workmanship.”  

The company noted that employees who handle jewelry are required to participate in ongoing training, which begins with multiple training systems within the first 180 days of employment.

“To ensure that our entire repair team intimately understands our process and policies, the majority of our leadership has been promoted from within the Company. Every one of our Design and Repair Service center managers and leaders have deep experience as jewelers, each with a high level of training and relevant accreditations,” representatives for Kay Jewelers said.

Darshae East described her experience in detail on Facebook.

“Where do I begin…?? There are so many layers to this,” Darshae East began her post. “July 2nd, 2018 – I take my wedding ring (both the engagement ring and band) to Kay Jewelers In River Oaks Mall to have it serviced. My ring is white gold, which needs to be dipped in rhodium to keep it from yellowing. Anyway, I take it in, the employee is supposed to check the diamonds before sending it out to have it dipped. Oddly enough, the diamond checkers aren’t working. She looks at the ring under a microscope and says that the diamonds look fine. Sends the ring out and says that the repair will take about 2 weeks to complete.”

“I receive a call from an employee at the store about 2 weeks later. My ring is back, but apparently I have two chipped diamonds in my center stone that need to be replaced. (Isn’t that what was supposed to be checked before the ring was sent out in the first place??” FYI: There are NO chipped diamonds indicated on the receipt I received on July 2nd.) She asks if its ok to go ahead and send the ring to corporate for repairs. Of course it is. So she sends it back. She tells me that it will take about 8-10 weeks for repair.”

She continued, “Fast forward 8-10 weeks… I receive a call on a Friday from Kays, “Hello Mrs. East, your repair is back in the store.” I get to the store only to find that the ring that was returned is NOT MINE. I explain to the employee (who happens to be the store manager) that the ring is not mine and proceed to show her pictures. She looks at both rings and agrees that the ring is not mine. She tells me that she will call corporate on Monday to figure out what happened.”

After going back and forth to the mall store multiple times to pick up her ring, at the final visit, the employees tried to give her a ring that looked like her own, but in fact, was not hers.

“Are you ready for this?? I make my way to the store only to find that the ring is…. (you guessed it) NOT MINE,” she wrote. “Not only is the ring not mine, but it is the exact same ring that I went to pickup the first time, only now its engraved…!!”

Darshae East alleged that not only had her engagement ring been taken, but her mother’s LeVian diamond ring had been too.

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“To top this all off, the day I dropped off my ring, July 2nd, 2018, I also dropped off my mom’s $ 4,000 chocolate Levian diamond ring. We haven’t received that ring back either,” she wrote.

According to Darshae East, instead of returning her original ring, a representative from the jeweler called and offered her the cost of the ring, plus an additional $ 650, which she called “absolutely not enough.”

She added, “In my opinion, there is a way to rectify any and every situation. Kay Jewelers has failed miserably to do so. This is NOT OKAY. And they keep insisting that the rings were NOT stolen!! SO where are they!?!?!!?! What really happened?!?!?!”


PEOPLE.com

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Jason Bateman’s Wife Accuses Hotelier André Balazs of Groping Her

Jason Bateman’s wife Amanda Anka is among those accusing famous hotelier André Balazs of sexual misconduct in a New York Times report published Thursday.

Through their mutual representative, Bateman and Anka confirmed that Balazs, who owns celebrity hotspots like the Standard, the Mercer in London and Chateau Marmont in West Hollywood, Calif, groped Anka’s crotch in Nov. 2014.

The couple were allegedly celebrating the release of Bateman’s film Horrible Bosses 2 at Balazs’s hotel, the Chiltern Firehouse in London, with the hotelier and some of their costars, including Jennifer Aniston, Jason Sudeikis and Charlie Day.

According to the Times, Balazs insisted the group visit an upstairs room only accessible by a firehouse-style ladder in order to see a better view of the city. Anka, who was wearing a leather dress, was hesitant about climbing the stairs, but Balazs allegedly insisted. Once on the ladder, he allegedly reached his hand up her dress and groped her crotch.

Day’s wife, Mary Elizabeth Ellis, told the Times, “I witnessed behavior by André Balazs that was inappropriate and offensive.”

Anka allegedly told the group what had happened, causing Bateman and his colleagues to become “visibly upset,” the Times reports. Back downstairs, Bateman allegedly spit his gum in Balazs face before leaving the hotel quickly with his wife.

“On behalf of Jason Bateman and Amanda Anka, we can confirm that the account of André Balazs’s outrageous and vile behavior on that night in London is factual,” Bateman and Anka’s publicist said in a statement to the outlet. “His actions were dealt with at the time.”

Balazs, who has dated celebrities like Uma Thurman and Chelsea Handler, has been accused of sexual misconduct by several women since Harvey Weinstein’s alleged bad behavior has surfaced, according to the Times.

A former employee named Sarah, who worked at the Chateau Marmont in the early 1990s, told the Times that her former boss pinned her against a wall, covered her mouth and “pushed his fingers in her vagina” at a club after the two had dinner together.

“I just froze,” she said. Another former employee said that Balazs pinned her in an elevator and tried to kiss her, but she was able to escape.

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Elodie Trouche, one of Balazs’s personal assistants for two years beginning in 2011, said she did not witness inappropriate behavior. “He was professional and polite,” she said. “It was about doing the job.”

But a 26-year-old female media executive also said Balazs touched her without her consent. The woman said that the hotelier, whom she did not know well, grabbed her crotch at a party. “I was humiliated,” she said.

The woman told her roommate about the alleged incident, according to the Times, but regrets not saying anything in the moment.


PEOPLE.com

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Keke Palmer Accuses Trey Songz Of Using ‘Sexual Intimidation’ To Get Her In His Video

“Scream Queens” star Keke Palmer has accused Trey Songz of featuring her in his new music video, “Pick Up the Phone,” without her consent.

On Saturday, the actress shared a post on social media in which she alleges Songz ignored her wish to not be included in the video and accused him of using “sexual intimidation.” 

“This is preposterous,” she wrote in an Instagram caption. “How am I in this video Trey? After you found me in a closet HIDING because I was so afraid of anymore conflict. Literally my last option was to hide because you all would not listen when I said I did not want to be in the video the FIRST time. Just cause you give someone food and alcohol and throw in a little sexual intimidation doesn’t mean they will buckle.”

The 23-year-old actress said she was “secretly filmed” for the video, which shows her for a brief moment sitting on the couch using her phone as MikexAngel says, “I palm her p***y like Keke / Like Keke, like Keke.” 

She referenced a few of her previous Instagram posts, in which she called out the entertainment industry’s sexism and misogyny.

“This is the sexism and misogyny I refer to because if I was a dude, he wouldn’t have even tried me like this,” she wrote. “Let this be a lesson to all, I’m not for the bullshit. I’m serious about my business and you will not use my likeness without MY permission. When you in front of a boss you treat them like one, like I treat YOU. NO MEANS NO!!!!!!!”

This is preposterous. How am I in this video Trey? After you found me in a closet HIDING because I was so afraid of anymore conflict. Literally my last option was to hide because you all would not listen when I said I did not want to be in the video the FIRST time. Just cause you give someone food and alcohol and throw in a little sexual intimidation doesn't mean they will buckle. Yet, you still disrespected me as a young women, whom you've known since she was TWELVE. YOU STILL, defied my wishes and in turn showed your lack of respect for a brand that took me fourteen years to build and put me in the video against my wishes. Come on bruh, I clearly said no and you said okay, yet I was being secretly filmed when you told me "let me just show you the idea"?? Wow. This is what I'm referring to in my previous post, this is the sexism and misogyny I refer to because if I was a dude, he wouldn't have even tried me like this. Let this be a lesson to all, I'm not for the bullshit. I'm serious about my business and you will not use my likeness without MY permission. When you in front of a boss you treat them like one, like I treat YOU. NO MEANS NO!!!!!!! People have to listen to women and stop questioning them and their intelligence. Speak up, cause when you look someone in the face and they say "I understand. You don't have to feel pressured to do the video" and they STILL put you in it, it is a violation. It would be great to be able to handle these things privately but why when they aren't respected?

A photo posted by Laurennnn Palmer (@kekepalmer) on

Following her initial post, Palmer shared two videos in which she described the alleged secret filming, which she said happened at a party hosted by Songz. She also responded to a couple of people on Twitter, reiterating her story. 

Later that night, Songz seemingly responded to the accusations with a few tweets. Though he didn’t use her name, it appears he was referring to Palmer, claiming, “Babygirl buggin. Point blank period. Got my number, coulda called, saw the cameras and the lights, heard action.” 

Neither party has commented further, but The Huffington Post has reached out to representatives for Palmer and Songz, and will update this post accordingly. 

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Dolce & Gabbana Accuses Philipp Plein of Stealing Employees

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According to the document, starting from mid-October, Philipp Plein’s employees Andrea Lanza Cariccio and Jaco Cuccato, who both worked for Dolce & Gabbana in the past, got in touch with said sales assistants to offer them job positions at Philipp Plein’s new showroom in Milan. Slated to open by the end of the year, the brand’s new unit is located in Corso Venezia, a few steps from Dolce & Gabbana’s other apparel stores, beauty and barber shops, restaurant and café.
Dated Nov. 30, the document also stressed how all the employees worked in the same Dolce & Gabbana boutique, have a medium to long seniority and strong relationships with a number of clients which are considered “very important for DG, for loyalty and sales volume.”
“Just received a love letter from Dolce and Gabbana’s lawyer accusing me and my people that we

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Neighbor Accuses Justin Bieber Of Egging Home

LOS ANGELES (AP) — Sheriff’s deputies are investigating Justin Bieber for yet another dispute with a neighbor that could land him in court.

Los Angeles County Sheriff’s spokesman Steve Whitmore says Bieber has been named as a suspect in a misdemeanor vandalism and assault crime report for allegedly throwing eggs at a neighbor’s home in their gated Calabasas neighborhood Thursday evening. The 19-year-old pop star allegedly egged the house while his neighbor and neighbor’s daughter were on the balcony. They videotaped the incident, Whitmore says.

Whitmore says Bieber won’t speak to deputies. Depending on the damage estimate, a charge could rise to a felony.

In October, prosecutors declined to charge Bieber after a neighbor complained he drove recklessly through the area.

Messages left for Bieber’s representative, Melissa Victor, weren’t immediately returned Sunday morning.
Entertainment – The Huffington Post
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