O2 customers to get credit compensation for data outage

O2 customers will get up to two days’ credit in compensation after a data outage affected millions of people.
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EE and Virgin Media fined £13.3m for overcharging customers

Digital minister Margot James says phone and broadband firms must “play by the rules”.
BBC News – Technology

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185,000 more BA customers may have been hacked

British Airways owner IAG has said 185,000 further customers may have had their personal details compromised during a cyber attack.
Tech News – Latest Technology and Gadget News | Sky News

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Rebecca Taylor to Offer Services to Help Time-Starved Customers

TIME SAVER: Need a manicure? Or a new hairstyle? Or just want to put your kids somewhere while you shop? Rebecca Taylor is offering harried women a time-saving shopping experience. Beginning this Saturday, Taylor’s boutique at 980 Madison Avenue in New York will offer customers complimentary babysitting, hairstyling, manicures and workout classes, among other things. Called Saturday Services, the Rebecca Taylor brand will strategically align with other brands such as Dry Bar, Pure Barre, Paint Box and Hello Sitter to offer these complimentary services on Saturdays to their customers. One service will be offered each week and a geo-targeted e-mail will go out to people in the neighborhood touting the particular service.
“We recognize that women are time-starved, and there are many demands on her weekend. Saturday Services was conceived so that our customer can maximize her time by aligning activations that would enhance the shopping experience and provide valuable services,” said Janice Sullivan, chief executive officer of Rebecca Taylor.
She said the company developed the program to not only bring traffic into the store, but to help their customers, who are juggling full-on careers and raising children. “Rather than do book signings or talk about finances, this makes her life easier,” said

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L’Occitane Taps Roaming Truck to Acquire Customers, Scout for Real Estate

START YOUR ENGINES: L’Occitane is rolling. The beauty brand said its L’Occi truck has proven a good test into new markets and new customers.
The company in April introduced its retail truck in Washington, D.C., for the Cherry Blossom Festival, a timely event to play up L’Occitane’s own Cherry Blossom Collection. That was followed later that same month for the truck’s stop at Beautycon in New York. On Saturday the company parks the L’Occi Truck  at The Grove shopping center and will stay there through Oct. 31.
“The truck is becoming increasingly a really important aspect for us,” said Nicholas Baty, director of L’Occitane North America Outlets, who is managing the truck.
A roaming truck has served a number of brands well as businesses look to breathe new life into the retail experience. Kylie Cosmetics has popped up at a number of locations, including The Grove. The Giving Keys has also made use of a renovated Airstream to test retail in the past. There’s also Ripndip’s revamped ice cream truck, which has served as a mobile retail unit for the skate brand.
The vehicle for L’Occitane serves two functions for the business, Baty explained. First is to act as a stand-in for when a L’Occitane

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Apple Fined as Customers Win a Right-to-Repair Fight

Apple was punished in Australia for refusing to offer free fixes for iPhones and iPads that were previously serviced by non-Apple stores, the latest episode in a global dispute between companies and consumers about the right to repair.
WSJ.com: WSJD

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Starbucks Trying to Woo Afternoon Customers

With cold-drink “happy hours” and a review of its food menu, the chain is trying to build non-morning business.
WSJ.com: US Business

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Nordstrom Customers Are Obsessed With These $50 Shoes

They’re on sale 😍
Style and Beauty – Fashion News, Celebrity Style and Fashion Trends
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Balenciaga Apologizes to Chinese Customers for Fight at Printemps

BEIJING — A video clip of a violent scuffle involving several Balenciaga customers at Printemps in Paris has prompted an apology from the brand, after it fielded accusations that it discriminated against Chinese shoppers.
According to the user who uploaded the video, the fight broke out when French shoppers attempted to enter, bypassing a line of Chinese customers waiting for their turn. 
“Boycott Balenciaga discriminating against Chinese. Really angry, queuing up and yet get hit by the people cutting in line. From now on, buy Chinese Li Ning [the sportswear brand],” the video caption read, adding that Balenciaga would not be able to sell its shoes if Chinese consumers stopped buying them. 
The brand apologized in a statement on Thursday saying, “The house of Balenciaga regrets the incident that took place yesterday morning at a department store in Paris while customers were waiting to enter its corner shop. The security staff acted immediately to restore the calm. Balenciaga sincerely apologizes to the customers who were present and reaffirms its strong commitment to respect equally all its customers.” 
One witness wrote on WeChat that every day she lined up to buy Balenciaga sneakers, and on a daily basis French-Albanian shoppers cut in front but she always held her

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MoviePass Stops Repeat Viewings as New Customers Are Limited to Four Films Per Month

In a potentially disappointing development for film fans, MoviePass has announced that subscribers can no longer see the same movie twice. The controversial company made the announcement Friday on its web site in a two-sentence statement. “We recently updated our Terms of Service to reflect that MoviePass subscribers are only permitted to see a select […]

Variety

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Street Signs: Will Streetwear Customers Buy a Tie?

Things are changing quickly within men’s wear. When WWD visited Guillermo Andrade a few months ago at 424 on Fairfax, the Los Angeles store he founded in 2010, Dior Homme was setting up a pop-up and Kris Van Assche was the creative lead. Now Van Assche is at Berluti, Kim Jones is at Dior Homme and Virgil Abloh is the creative director at Louis Vuitton men’s, signaling an arrival of sorts for the streetwear category.
Things have also changed with Andrade, who has his own label, named 424, that is carried at retailers including Barneys New York and Selfridges. Andrade has developed a design identity with his 424 armbands, hoodies and T-shirts with subtle social messages, and for spring is inching into new territory with a few tailored pieces.
Tailored clothing isn’t completely foreign to streetwear. Supreme created a seersucker suit with Brooks Brothers in 2014 and Off-White’s fall 2018 men’s wear collection was based on workplace uniforms. Andrade’s expansion could indicate how streetwear might evolve as it aims to stake out more floor space in department stores and grow up with its customers.
WWD spoke to Andrade about growing his L.A.-made streetwear brand, the viability of the category and the possibility of him taking

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Dick’s Says Firearms Restrictions Turned Away Some Customers

Dick’s Sporting Goods said its decision to no longer sell guns to anyone under 21 years old has hurt traffic and exacerbated headwinds to its hunting and gun business.
WSJ.com: US Business

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Netflix Continues Landing Customers

Netflix Inc. again posted strong subscriber growth even as it faces increased competition for viewers and programming.
WSJ.com: WSJD

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Retailers Offer Myriad Returns Options to Retain Customers

After a strong holiday shopping season, retailers are bracing for a flood of returns—and not just at the customer service counter.
WSJ.com: US Business

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Original Penguin Bets on Genius, Wale to Remain Relevant With Customers

Original Penguin, like many other brands, is trying to figure out how to speak to the Millennial consumer in an authentic way. According to Kristin Dicunzolo, the vice president of marketing and communications at Original Penguin, working with Genius as its only media outlet for the entire season was a way to do that.
“In the past we’ve used a variety of media partners, but we wanted to go all in with Genius to have 100 percent of the shared voice,” said Dicunzolo, who added that it was important for the brand to work with a platform outside of the fashion space.
Genius, which was founded in 2009, primarily focused on publishing lyrics to rap songs — it was originally called Rap Genius. The platform has since expanded its content — lyrics, news, videos, artist interviews, etc. — to cover all music genres.
In 2016 Genius signed a deal with Spotify, the music streaming service, to integrate annotated lyrics into the music playback experience. Brands are beginning to play with selling merchandise on these platforms. Pat McGrath recently launched a line of beauty products with pop star Maggie Lindemann over Spotify.
“Music resonates with the Millennial customer and we want to make sure we

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How Tommy John Introduces Its Brand to Macy’s Customers

Tommy John has made its way to Macy’s.
The men’s underwear brand, which was founded by Tom Patterson in 2008, began as an online-only company, but eventually moved into wholesale partnerships with Nordstrom and Saks Fifth Avenue. Now, the company has secured a selling area at Macy’s Herald Square where Tommy John will operate a holiday pop-up that’s open through January.
“The underwear section of any department can be a very crowded space with hundreds of brands, styles and silhouettes cramped into limited square footage,” said Patterson. “By choosing to launch the Tommy John pop-up in Macy’s Herald Square, we’ve pulled Tommy John away from all the underwear brands on the market and taken over our own space to showcase the product and its features and benefits.”
In addition to a pop-up that showcases what Patterson described as an improved shopping experience that transforms underwear from a commodity to a more considered purchase, the company made a splash with an appearance from  comedian Kevin Hart, who invests in Tommy John and recently released collaborative product with the company. The first 200 customers who purchased pieces from the Tommy John x Kevin Hart collection were able to meet Hart, take a photo with him

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Jewson tells customers data may have been stolen

Builders’ merchant Jewson has taken its store offline and warned customers that their data may have been stolen by hackers.
Tech News – Latest Technology and Gadget News | Sky News

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Equifax hack risks data of 400,000 UK customers

Credit checking company Equifax has said the data of up to 400,000 Britons may have been stolen in a large-scale cyber attack.
Tech News – Latest Technology and Gadget News | Sky News

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Customers upset after EE broadband outage

EE broadband customers have been complaining after an extended outage prevented them from accessing the internet.
Tech News – Latest Technology and Gadget News | Sky News

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Customers ‘furious’ with TNT after cyber-attack meltdown

The courier is still struggling to return operations to normal more than a month after the NotPetya attack.
BBC News – Technology

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AT&T Loses Record Number of Traditional TV Subscribers in Q2, Drops 156,000 DirecTV Satellite Customers

AT&T’s pay-TV business continues to sink, as the telco lost a record 351,000 traditional video customers in the second quarter — with the internet-delivered DirecTV Now over-the-top service failing to fully offset the losses. Meanwhile, AT&T’s $ 85 billion bid to acquire Time Warner is still on track to close by the end of 2017, according… Read more »

Variety

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Bupa data breach affects 500,000 insurance customers

An employee copied and removed customer information on international insurance plans, Bupa says.
BBC News – Technology

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Cyberattack hits 26,000 Debenhams customers

A cyberattack has compromised the personal data of up to 26,000 Debenhams customers.
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Wonga data breach ‘affects 245,000 UK customers’

The payday lender says bank account numbers and home addresses were among the information stolen.
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Tone-Deaf Jewelry Ad Tells Customers To ‘Throw Rocks At Girls’

A jewelry store in Asheville, North Carolina has apologized for its tone-deaf billboard ad that caused outrage on the internet. 

The billboard in question comes from Spicer Greene Jewelers and is currently located near Interstate 240. It reads: “Sometimes, It’s ok to throw rocks at girls…,” surrounded by photos of brightly colored jewels, aka “rocks.” 

The company issued an apology on Facebook Thursday after the ad sparked a negative reaction on Twitter and in the media

Eva-Michelle Spicer, the co-owner of Spicer Greene Jewelers, told The Huffington Post via email that the billboard will come down as soon as they can replace it with their next campaign (which is usually around every four weeks, according to Asheville paper, The Citizen Times ). When HuffPost asked who came up with the statement, Spicer said, “It’s a common phrase in the jewelry industry. We did not invent it.” 

The majority of responses to Spicer Greene’s Facebook apology implied they many thought the ad was funny and that critics of it were being too sensitive.

“BRILLIANT AD…No apology required,” one commenter wrote, while another added, “These people are idiots and will probably never have any shiny rocks thrown at them! The billboard is funny! Get a sense of humor, life will be much better!” 

One woman complained about the “snowflakes that whine over everything,” and told the company, “I hope you make a 500% increase in sales.” 

Many of the Twitter responses to the company’s apologies also maintained the billboard was “hilarious:”   

Others, like Chelsea Clinton, found the ad incredibly offensive and pointed out that joking about violence against women is “never funny.” Especially in a world where women are still stoned to death

“The billboard was intent to be a nostalgic thought of a childhood teaching,” Spicer told ABC News 13 WLOS. “That it’s not ok to throw rocks at girls, it’s not ok to throw rocks at anyone… It saddens me that it was taken that way, because it certainly wasn’t intended.”

— This feed and its contents are the property of The Huffington Post, and use is subject to our terms. It may be used for personal consumption, but may not be distributed on a website.

Style – The Huffington Post
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Dallas says “ghost calls” to 911 from T-Mobile customers aren’t to blame for deaths

Dallas says “ghost calls” to 911 from T-Mobile customers aren’t to blame for deathsLast week, a child in Dallas died after his babysitter's repeated calls to 911 went unanswered. Local authorities have not confirmed that the tragedy was related to an ongoing 911 ghost call problem.



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Canadian Fur Designer Lysa Lash Going Extra Miles to Court Customers

FUR CANADA: As a fourth-generation furrier, Lysa Lash’s customized service is surprisingly similar to the attentiveness her relatives showed to their customers years ago.
Rather than wholesale her collection of easy-to-throw-on fur pieces, she sells limited-edition items at invitation-only trunk shows. Now holding these events at the Mark Hotel in New York and the Ritz-Carlton Residences in Montreal and 13 other cities, Lash said 50 to 60 women will typically show up. On-the-clock professionals blitz by for 20-minute purchases and nonworking mothers are more inclined to linger for an hour or more over a glass of wine. Regardless of their schedules, repeat shoppers know that what you see is what you get, and if they choose to wait, they very well may lose the item to a more decisive customer. On average, 85 percent of attendees buy something from the line which is offered at wholesale prices. Fox vests retail between $ 2,000 and $ 3,000 and mink jackets are in the $ 4,000 to $ 5,000 range. Her on-the-go options include a forest green short jacket, fur ponchos, a sheared beaver jacket and a rex quack with toggles, and nonbasic colors are offered.
Many of her loyal customers have busy lives like her own. “I

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T.J. Maxx Customers And Employees Sound Off On Ivanka Trump

T.J. Maxx and Marshalls employees were instructed this week to remove all Ivanka Trump signage and mix her products with the rest of the stores’ vast offerings.

The company said its decision to stop featuring Trump’s merchandise was based on “a number of factors,” pointing out they send similar communications “from time to time.” But many took it as a signal that yet another retailer is distancing itself from the Trump family, perhaps in response to sluggish sales due to the #Grabyourwallet boycott movement. Last week, citing poor performance, both Nordstrom and Neiman Marcus stopped carrying Trump’s products. 

T.J. Maxx and Marshalls have massive followings of faithful bargain-hunting shoppers. But how do they, and people who work at the stores, really feel about the whole thing?

We visited a T.J. Maxx on 57th Street in New York City, which voted overwhelmingly against Donald Trump, to find out. 

Chris, a woman shopping for pantyhose, made clear her disdain for doing business with Trump partners. “You just reminded me that they didn’t stop selling it, they just stopped featuring it,” she said, putting down a pair of pantyhose and heading for the exit. “I need these for a funeral, but I won’t buy them here. Thank you for reminding me.” 

Other people were less concerned. A few shoppers who declined to give their names said they didn’t feel strongly either way, or that the fact that the store carries Ivanka Trump “doesn’t matter, it’s just clothes.” One employee was ambivalent, while a recent hire said he agreed with the decision to stop featuring Trump’s line.

You shouldn’t have a clothing line if you’re involved in government, but there is a downside to this now, too.
TJ Maxx shopper Margherita

A shopper named Danielle, who only recently began frequenting TJ Maxx, was a bit conflicted. She questioned whether or not Ivanka Trump should be subject to the boycott, voicing her support for female entrepreneurship and wondering if the president’s daughter might “be getting unduly punishment for something she did not do.”

Trump was a key member of her father’s campaign, prompting groups like #GrabYourWallet to begin boycotting her product lines during the campaign season. Despite being unsure how she felt about the issue overall, Danielle said the boycott has had an effect: She’s found herself “looking at [Trump’s] products with ambivalence” as a result. 

Margherita, a regular shopper at both T.J Maxx and Marshalls, said she was pleased to have been in a Marshalls store when the employees started taking down Trump signs. 

“You shouldn’t have a clothing line if you’re involved in government, but there is a downside to this now, too,” she suggested. “I think it will make her merchandise more rare and valuable now that it is being sold in [fewer] stores, but I appreciate the stores making a statement.”  

Focusing on merchandise displays is losing sight of what’s actually important, said a shopper named Art. 

“There are more important issues than where people are putting their clothes. People are losing their healthcare… There is a laundry list of more important things to worry about. The average American can’t even afford to fucking shop at Nordstrom, anyway. People say ‘God bless America,’ but I say ‘God help America.’”

— This feed and its contents are the property of The Huffington Post, and use is subject to our terms. It may be used for personal consumption, but may not be distributed on a website.

Style – The Huffington Post
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Torrid Got Its Customers To Pose In Their Underwear, And It’s Magic

Torrid ― a clothing, accessory, swimwear, lingerie and shoe retailer for women sizes 10-30 ― introduced its newest ads Thursday, and the results are pretty epic. 

The brand tapped both influencers and its customers to star in its #TheseCurves campaign, featuring women of many shapes and sizes on its site and inspiring women to share photos of themselves in their underwear.

Included in the mix is Anna O’Brien, or glitterandlazers as she’s known on social media, who explained in a release how excited she is to be “part of a campaign that celebrates the bodies many of us grew up being taught to hate.”

Also featured is blogger and Refinery29 writer Liz Black, who said on Instagram that while it took “years” to love her body, now she prefers to “celebrate it in style.” In a statement, she also applauded Torrid for its fashionable offerings. “My body deserves better than the blandness typically offered to plus size women,” she said. 

Torrid also took to its own Instagram to share some images, including a shot featuring familiar faces Precious Lee and Georgina Burke.

#TheseCurves come in all shades of sexy —click the link in our bio to shop the #SexySale

A photo posted by torridfashion (@torridfashion) on

Torrid’s campaign prowess is not limited to lingerie. It released an equally epic denim campaign back in July 2016.

Check out just some of the gorgeous #TheseCurves participants below. 

— This feed and its contents are the property of The Huffington Post, and use is subject to our terms. It may be used for personal consumption, but may not be distributed on a website.

Style – The Huffington Post
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To Win Back Customers, Fashion House Fendi Thinks Small

The Rome-based house has regained its buzz with new products such as straps, pompoms and bag charms geared toward shoppers tired of cookie-cutter accessories.
WSJ.com: US Business

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Whole Foods overcharging customers

Was it any secret that Whole Foods overcharges their customers?

2015-06-24-1435188561-6567002-wholefoodscolorprint.jpg

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Whole Foods overcharging customers

Was it any secret that Whole Foods overcharges their customers?

2015-06-24-1435188561-6567002-wholefoodscolorprint.jpg

— This feed and its contents are the property of The Huffington Post, and use is subject to our terms. It may be used for personal consumption, but may not be distributed on a website.



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Abercrombie & Fitch’s New Ideal Customers: Grad Students

Abercrombie & Fitch has been on a roller coaster of late, working to find its footing in a retail landscape that’s rapidly shifting and with a teen audience that’s getting much more fickle (they care a lot more about keeping up with the latest tech trends than splurging on clothes). The brand has done the design switches, like allowing black on its shelves for the first time, and the corporate shakeup, removing Mike Jeffries from the CEO role. The latest round of strategic moves? Rethinking who the brand is trying to reach.

abercrombie-fitch-models-2015

“The Abercrombie brand can travel a bit up the age scale. [It’s] less able to be a true teen brand,” Arthur C. Martinez, chairman of Abercrombie & Fitch Co., told WWD, explaining that the ideal customers are college and graduate students, though “not to the mid-30s necessarily.”

“We are creating a new positioning and new imagery to target the customer,” he said, noting changes would be fully apparent in the fall. A tour through the offerings on its website already show clothing noticeably different than what you might remember from high school. The jeans and cutoffs are widely the same, but shirts feel as if they’re paying closer attention to trends that came down the runway (Martinez reported that bottoms have consistently performed well, while “fashion tops” is the sector that struggles).

abercrombie-halter-crop-top

This halter crop top, paired with high-waisted trousers, is the sort of chic outfit you’d spot on a street-style star roaming fashion week—in other words, the furthest thing from a hugely logoed baby tee.

Oh, and regarding those logos: They’re coming back. Kind of.

“The logo will be subtle and less visible. It won’t be splashed across the chest,” Martinez said, telling WWD that the company “overreacted” with its earlier decisions to move away from the look. “Logo product has an important place across the company.”

The Latest Fashion News:
Kate Moss’s Career-Making Calvin Klein Campaign Also Wrecked Her Love Life
Cher Is Starring in Marc Jacobs’ Newest Ads
Target’s Designer Jewelry Collaboration Is Guaranteed to Be Amazing





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Our Valued Customers Conversations from the Comic Book Store: 9780399537523

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Our Valued Customers Book: While working for several years in a comic book store, MRTIM started drawing the more memorable customers and the things that they said. Based on the blog of the same name, and featuring popular entries as well as brand-new cartoons, Our Valued Customers chronicles the liv
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Our Valued Customers Conversations from the Comic Book Store: 9780399537523

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Our Valued Customers Book: While working for several years in a comic book store, MRTIM started drawing the more memorable customers and the things that they said. Based on the blog of the same name, and featuring popular entries as well as brand-new cartoons, Our Valued Customers chronicles the liv
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Our Valued Customers Book: While working for several years in a comic book store, MRTIM started drawing the more memorable customers and the things that they said. Based on the blog of the same name, and featuring popular entries as well as brand-new cartoons, Our Valued Customers chronicles the liv
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Code: WELCOME20
Begin: 2013-10-09 00:00:00
Expire: 0000-00-00 00:00:00
Coupon Feed

Simple Truths – New Customers Save 20% On Your First Order

New customers save 20% on their first order of any book or framed print. Coupon is only valid for 1 use per customer.
Code: WELCOME20
Begin: 2013-10-09 00:00:00
Expire: 0000-00-00 00:00:00
Coupon Feed

Simple Truths – New Customers Save 20% On Your First Order

New customers save 20% on their first order of any book or framed print. Coupon is only valid for 1 use per customer.
Code: WELCOME20
Begin: 2013-10-09 00:00:00
Expire: 0000-00-00 00:00:00
Coupon Feed

Simple Truths – New Customers Save 20% On Your First Order

New customers save 20% on their first order of any book or framed print. Coupon is only valid for 1 use per customer.
Code: WELCOME20
Begin: 2013-10-09 00:00:00
Expire: 0000-00-00 00:00:00
Coupon Feed