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Rebecca Minkoff Apologizes for Late Shipments

Rebecca Minkoff experienced some major problems with late shipments and poor customer service this holiday season.
Minkoff, cofounder and creative director, posted an apology on Facebook and Instagram Friday afternoon saying she was “horrified to hear/see/read” from a number of loyal and vocal customers that the company let them down this holiday. “I’m sorry,” she wrote.
The designer blamed the late shipments and problems filling orders on a new third-party warehouse facility. “It has become increasingly clear that our new partner hasn’t kept up with our expectations, their contractual commitments, or our peak season customer demand,” she wrote. “We and they are working around the clock to identify and resolve open orders. We’re working with them to identify a solution to make sure that we have the opportunity to earn back our most valuable asset, the trust and support of our most loyal customers.”
Ironically, Minkoff built her 13-year-old brand on directly engaging with online consumers. The company has embraced technology such as using smart dressing rooms in its stores and selling connected clothing and accessories.
Neither Rebecca Minkoff nor Uri Minkoff, cofounder and chief executive officer, were available for comment Tuesday.
Numerous customers complained on Instagram and Facebook that their shipments didn’t arrive on

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Minkoff Tapped as Chandon Brand Ambassador

NICE GIG, IF YOU CAN GET IT: Following the success of the 2016 Limited Edition Chandon Holiday bottle designed by Rebecca Minkoff, Chandon and Minkoff are taking their relationship to the next level.
Minkoff has been tapped as Chandon brand ambassador and will work with the winemaker on several programs and initiatives throughout the year targeted to female consumers between the ages of 25 and 40.
The designer recently traveled to Chandon in Napa Valley where she spent time with the winemaker, Pauline Lhote, who taught her the basics of winemaking and shared an in-depth look into Chandon’s American heritage in California. Shoppers at Minkoff’s stores may have even noticed the in-store sipping experiences now offered courtesy of Chandon.
On June 24, Minkoff will participate in the brand’s annual Summer Fete at 55 Water Street in New York, where she’ll showcase her designs and share her innovative approach to fashion through the world of wine. This fall at NYFW, Minkoff will also display her newest designs for Chandon, where she’ll reveal the 2017 Limited-Edition holiday bottles that will be available from September through January and share a look at an upcoming new accessory that will be designed to celebrate her role as Chandon

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