UPS’s Holiday Wish: Handling the Delivery Surge

UPS is hoping that billions of dollars in system improvements this year will help it avoid shipping problems during the online shopping surge of the holiday season.
WSJ.com: US Business

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UPS’s $20 Billion Problem: Operations Stuck in the 20th Century

As the package giant tries to satisfy America’s 21st-century shopping-and-shipping mania, it must update a delivery network whose processes sometimes hark to a past era; a $ 20 billion catch-up bill.
WSJ.com: US Business

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